1. Introduction

This Privacy Policy applies to all users of the Go Live Well website and related services. It sets out the types of personal information we collect, how we use it, and your rights in relation to that data. By using our website, you agree to the practices described in this notice.

2. The Data Protection Manager (DPM)

We have appointed a Data Protection Manager to oversee our privacy and data handling practices. If you have any questions about this policy or wish to exercise your legal rights, please contact:

Data Protection Manager
Go Live Well

3. The Kind of Information We Collect About You

We may collect, store, and process the following types of personal data:

• Full name
• Title
• Postal address
• Email address
• Telephone number
• Company name
• Payment or financial details (where necessary for transactions)

4. How Is Your Personal Information Collected?

We collect personal information directly from you when you:

• Fill out forms on our website
• Subscribe to our newsletter or mailing list
• Make an enquiry
• Purchase a product or service
• Provide feedback or reviews
• Interact with us via social media or third-party platforms

We may also collect data automatically via cookies and similar technologies. See our Cookie Policy for more details.

5. What Information Do We Collect About You?

We may collect:

• Identity and contact data (e.g. name, title, email, phone)
• Transaction data (e.g. services provided, payments received)
• Technical data (e.g. IP address, browser type, device information)
• Marketing preferences

6. What Special Category Data Do We Collect?

Go Live Well does not collect special category data (e.g. health, biometric, or racial/ethnic data) unless specifically required and with your explicit consent.

7. How We Use Your Information

We will only use your personal information when the law allows us to, and for the following purposes:

• To respond to your enquiries
• To deliver our services to you
• To process transactions and manage billing
• To send relevant communications (where consented)
• To improve our website and customer experience
• To comply with legal and regulatory obligations

8. Change of Purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another compatible purpose. If we need to use your data for an unrelated purpose, we will notify you and explain the legal basis.

9. Data Sharing

We may share your personal data with trusted third parties for specific purposes, such as:

• Payment providers
• IT and system administration services
• Email marketing platforms
• Professional advisers and legal authorities (if required)

All third parties are required to respect the security of your personal data and treat it in accordance with the law.

10. Data Security

We have put in place appropriate technical and organisational security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. Access to your data is limited to those who have a business need to know.